Q. Why did GM decide to invest in this, at a time when the property market is suffering its worst recession in decades?

A. GM Connect is a major step forward, in terms of service to tenants and landlords. We are the first letting agent to have this and as such ahead of the competition! GM Connect enables us to send SMS and emails to the LL immediately after a viewing has taken place. Tenants are reminded of their appointments and communicated with throughout the viewing process.

Q. How will landlords benefit?

A. The automation will ensure LL’s receive quicker feedback in terms of the letting status of their property.

Q. How will tenants benefit?

A. Prospective tenants receive reminders by SMS and email prior to their appointment. This helps them and will also increase attendance.

Q. What about the Letting Agents here at GM?

A. For a start they are now able to view, make and update all viewing appointments on their phone. They can also complete admin on their phone, which is then automatically sent to the lead tenant, property management team and the Letting Agent themselves. This means a faster, more efficient service to the tenants, streamlined and paperless process for GM…and more time to spend on viewings.

Q. What will GM Connect tell us?

A. GM Connect will be an invaluable tool for GM; we will be able to accurately track the viewing history of any property at the touch of a button and focus on improving our whole letting process from marketing to lease signing.

Q. What has been the feedback so far?

A. One LL who has several properties, said: “Thank you for this and it certainly seems to be an excellent additional service!”

For some it may be a day on the beach, spending time with friends and family or staying in with a load of DVDs. For the team at Grant Management it is business as usual.

The phones in the call centre are ringing with countless prospective tenants trying to arrange viewings for houses and flats to rent.

Our team of property buyers are out and about viewing properties which may be suit our investment model.

The property management teams are offering support and advice to tenants and landlords, on a whole range of subjects!

If you need to get in touch for any reason, please let us know.  We are here to help.

To access online help 24/7 visit: www.gmhelp.com

To contact the team call: 0131 220 6360 and follow instructions

To view available houses and flats to rent visit: www.grantmanagement.co.uk

To arrange a viewing: 0845 230 2288

or emal: rentahome@grantmanagement.co.uk

“We’ll be hiring a bus and driving students around our available properties.”

With the universities just about to start the next academic year, students who have come through clearing, fallen out with their friend, left it too late or have come from overseas still need to find student accommodation.

“We do this around this time each year. It is great for us as we get to spend time with the students and take them around our houses to rent. The students like it as it takes the pressure off them having to drive around an area they don’t know.”

If you want to see some really good houses and flats available to rent in Newcastle, take a look at the selection here.

To help people find flatmates and flat shares, we regularly put on flat share evenings.

These are especially good for people who are new to the city and don’t know where to start.

Not only are these evenings good to view the flats available, people can get to meet potential flat mates before they move in. This way they know what to expect and can put a face to the name of their flat mates.

We host these evenings for students and professionals, so really we do cater for everyone.

If you want to find flat mates or come along to our next flat share evening, call the team on 0845 230 2288.

Everyone welcome!

Take a look at Edinburgh flats to let here!

Nicole says: “We are in keeping in close contact with the accommodation office at the University of Birmingham, to find out whether we can help. The Grant Management houses to rent are of a really good standard,  so we are sure they will go quickly! We have lots of our new tenants coming back to Birmingham after a summer of festivals, who are excited about moving into their new ‘digs’, particularly the 2^nd years who are experiencing this for the first time.”